bai99 Terms and Conditions for Platform Use

Last Updated: January 2026

These terms and conditions ("Terms") are a legal agreement between the bai99 platform ("Platform", "we", "us") and its users ("User", "you"). By using the bai99 website and related services, you are giving your consent to be bound by these Terms.

If you disagree with any part of these Terms, please refrain from using our platform. bai99 reserves the right to modify these Terms at any time, and your first use of the platform after any such change will be considered your automatic acceptance of the updated Terms.

bai99 is intended for individuals aged 21 and above only. Registration or use of the platform by minors is strictly prohibited.

Table of Contents

Definitions
Eligibility
Account
Deposits and Withdrawals
Bonus Policy
Gameplay Rules
Prohibited Activities
Privacy
Account Suspension
Liability
Responsible Gaming
Amendments

1

Definitions and Explanations

The meanings of the following words and phrases used in these Terms are described below.

"Platform"

Refers to the bai99 website (bai99.cam) and all services, games, and features available on it.

"User"

Any person registered on the platform who is using its services through an active account.

"Account"

The personal profile and wallet created in a user's name after registering on the platform.

"Bonus"

Any free credits, cashback, or other rewards given to users by the platform.

"Wagering Requirement"

Before a bonus can be withdrawn, a user must wager a specified amount — this condition is called the wagering requirement.

"Transaction"

Any financial activity on the platform such as depositing funds, making a withdrawal, placing a bet, or claiming a bonus.

2

User Eligibility

The following eligibility requirements must be met to use the bai99 platform:

You must be at least 21 years of age. Minors have no right to register or use the platform.
You must be a real person and not acting through any automated software, bot, or third-party representative.
You must have full legal capacity to manage your account.
All information provided must be accurate, complete, and up to date.
Online gaming must be legal in your area of residence.
You must not be a person whose account has previously been cancelled or banned by bai99.

bai99 follows an age verification process to prevent minors from registering. Registering with false information will result in immediate account cancellation and the associated balance may be forfeited.

3

Account Registration and Management

3.1 Registration

Each user may open only one account. Opening multiple accounts is strictly prohibited, and if detected, both accounts will be cancelled. Providing your correct name, date of birth, mobile number, and email address at the time of registration is mandatory. Providing false information may cause verification to fail and your account may be suspended.

3.2 Account Security

Keeping your account password and login details confidential is entirely your responsibility. You are responsible for all activity that takes place on your account. If you suspect any unauthorized access, notify our support team immediately via live chat.

3.3 Identity Verification (KYC)

bai99 may request documents for identity verification at any time. These may include a National ID (NID), passport, or driving licence. Withdrawals may be placed on hold until verification is complete.

            
            The KYC process is carried out solely for the purpose of security and fraud prevention. Your information will be kept secure in accordance with our privacy policy.
          

4

Deposit and Withdrawal Policy

4.1 Deposit Terms

The following methods can be used to deposit funds at bai99: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳100. Deposits are generally instant, though bank transfers may take a little longer.

You may only use a payment account registered in your own name.
Using a third-party payment account is strictly prohibited.
Deposited funds may not be credited to your account balance until they have been successfully verified.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Successful withdrawals are generally processed within 5 to 30 minutes. However, withdrawals of larger amounts may require additional verification, which can take a little longer.

Any active bonus must be fully wagered before a withdrawal request can be processed.
Large withdrawals from unverified accounts may be delayed.
In the case of suspicious transactions, withdrawals may be placed on hold until a security review is completed.
Withdrawals can only be made using the same payment method that was used for the deposit.

Withdrawal time under normal circumstances: 5 to 30 minutes.

5

Bonuses and Promotional Offers

5.1 Welcome Bonus

After opening an account with bai99 for the first time, a 100% bonus is available on the first deposit, up to a maximum of ৳10,000. A 20x wagering requirement applies to this bonus. That means, to withdraw the bonus amount, you must wager a total of 20 times the combined value of the original deposit and the bonus.

5.2 General Bonus Terms

Each bonus has its own terms and expiry, which are clearly stated alongside the bonus offer.
The wagering requirement must be met before any bonus credit can be withdrawn.
If a bonus expires, that bonus and any winnings earned from it will be forfeited.
A new bonus cannot be claimed while another is active, unless the promotional terms state otherwise.
Bonuses are only awarded to valid and verified accounts.

5.3 VIP Cashback Program

The bai99 VIP program has five tiers, with weekly cashback provided at each tier:

Bronze — up to 0.2% weekly cashback
Silver — up to 0.3% weekly cashback
Gold — up to 0.5% weekly cashback
Platinum — up to 0.6% weekly cashback
Diamond — up to 0.8% weekly cashback

VIP tier upgrades are determined based on gaming activity and account behaviour. Cashback is added directly to the account and is provided on a weekly basis.

bai99 reserves the right to change, suspend, or end any promotional offer at any time. If fraudulent activity is detected, all bonuses will be forfeited.

6

Gameplay and Betting Rules

6.1 General Gaming Rules

Cricket betting, slots, live casino, fishing games, and many more games are available on the bai99 platform. Each game has its own rules and specific terms, which are clearly displayed before the game begins.

bai99 reserves the right to make decisions if any technical error occurs during a game.
If a round is interrupted due to a lost internet connection, the game server record will be considered final.
Game results are determined by a Random Number Generator (RNG), which is fair and verifiable.

6.2 Betting Limits

A minimum and maximum betting limit is set for each game. bai99 reserves the right to change betting limits under special circumstances. Accounts may be reviewed in cases of unusual or suspicious betting patterns.

7

Prohibited Activities

The following activities are strictly prohibited on the bai99 platform:

Opening or operating multiple accounts.
Money laundering or using funds from illegal sources.
Abusing the bonus system or engaging in bonus arbitrage.
Attempting to access another user's account without permission.
Playing games using automated software, bots, or scripts.
Attempting to hack or intrude into the platform's software or game engine.
Registering with a false identity or false information.
Exchanging funds with other users or arranging collusive play.
Conducting transactions using a third-party payment account.

Involvement in any of the prohibited activities listed above will result in immediate account cancellation, forfeiture of all balances and bonuses, and legal action where necessary.

8

Data Privacy

Protecting your personal information is our highest priority. We keep your data secure using SSL encryption and modern security practices.

Information collected at the time of registration is used only for providing services, verification, and meeting legal obligations.
Your information is not sold or transferred to third parties, though it may be shared with relevant authorities when required by law.
For more details, please read our Privacy Policy.

9

Account Suspension and Cancellation

9.1 bai99's Rights

bai99 may suspend or cancel any account without prior notice in the following circumstances:

If involvement in prohibited activities is detected.
If false information is provided or identity verification fails.
If evidence of bonus system abuse or fraud is found.
If an account has been inactive for an extended period.
If instructions are received from a legal or regulatory authority.

9.2 User Rights

You may request to close your account at any time. Any active bonus at the time of the request will be cancelled. However, you will have the opportunity to withdraw any valid balance in your account, provided there has been no breach of any terms.

10

Limitation of Liability

The bai99 platform provides services on an "as-is" basis. Our liability is limited in the following cases:

If gameplay is interrupted due to internet disconnection or technical issues on the part of a third party.
If services are disrupted due to force majeure events such as natural disasters, war, or government directives.
If unauthorized access to an account occurs due to user negligence or lax security practices.
If any issue arises due to software errors by third-party game providers (Pragmatic Play, Evolution Gaming, JILI, etc.).

            
            For any dispute or complaint, please contact our support team first. bai99's decision will be considered final for the purpose of resolving disputes.
          

11

Responsible Gaming

bai99 places the highest importance on responsible gaming. We believe gaming is for enjoyment, not stress or harm. The following protective features are available on our platform:

Deposit limit setting — you can set your own weekly or monthly deposit limits.
The option to temporarily or permanently close your account on your own.
24/7 live chat support in Bengali — you can talk about gaming-related concerns.
Age verification process — access by minors is prevented.

If you notice signs of gaming addiction, please contact us or visit our Responsible Gaming page.

Please remember: this platform is for those aged 21 and above only. Do not bet in hopes of recovering lost money, and always play within your means.

12

Amendment to Terms & Conditions and Applicable Law

12.1 Changes to Terms & Conditions

bai99 reserves the right to amend these terms and conditions at any time. For significant changes, we send a notice to users' accounts or display an announcement on the website. Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions.

12.2 Contact and Dispute Resolution

If you have any questions or disputes regarding these terms and conditions, please contact our customer service team first. Our support team is available 24/7 via live chat in Bengali or by email at [email protected]. As a first step in resolving disputes, we always prioritize direct discussion.

12.3 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between bai99 and the user. If any part of these terms and conditions is found to be invalid or unenforceable, the remaining parts will remain in effect.

Visit the pages below to read and learn about all our policies:

bai99 Terms and Conditions