bai99's Privacy Policy
Your personal information is completely safe with us. This policy clearly describes how bai99 collects, uses, and stores your information.
Welcome to bai99. This Privacy Policy ("Policy") applies to users in Bangladesh and sets out how your personal information is collected, processed, stored, and protected. Please read this policy carefully before using the bai99 platform. By using our services, you are agreeing to the terms of this policy.
Information We Collect
We collect various types of information during registration and use of the bai99 platform. The purpose of collecting this information is to provide you with the best possible service and to keep our platform secure.
1.1 Registration Information
When you create an account on bai99, we collect the following information:
- Full name and nickname
- Email address
- Date of birth (for age verification)
- Mobile number
- Residential address
- National ID or passport number (for identity verification purposes)
1.2 Financial Information
We collect your payment-related information to process deposits and withdrawals. This includes information associated with bKash, Nagad, Rocket, Upay, or bank accounts. We never store your full card number or bank password.
1.3 Usage Information
To improve your experience, we automatically collect the following information:
- IP address and device information
- Browser type and operating system
- Login time and location information
- Game play history and betting information
- Site navigation and click data
Purpose of Information Use
bai99 uses collected information only for legitimate and specific purposes. We never sell your personal information to third parties for marketing or profit.
Identity Verification
Information is used to confirm your identity and age and to maintain account security.
Financial Transactions
Your payment information is used to process deposits, withdrawals, and bonuses.
Customer Support
Your account information is used to resolve your issues and provide assistance.
Service Improvement
Analytical information is used to improve our platform, game selection, and user experience.
We also use your information to prevent fraud, comply with anti-money laundering (AML) rules, and monitor responsible gaming. These uses are essential for protecting you and our platform.
Information Storage and Security
bai99 places the highest importance on protecting your information. We use internationally standard security measures that protect your data from unauthorised access, modification, or deletion.
3.1 Encryption
Our website uses SSL (Secure Socket Layer) encryption technology, which encrypts all information transmitted between your browser and our servers. Your password is always stored in hashed form — never as plain text.
3.2 Retention Period
We retain your personal information only for as long as necessary. Information is retained while your account is active. Even after an account is closed, certain information may be kept for a specified period to comply with legal obligations.
3.3 Access Control
Only authorised staff can access your information in our systems, and they are bound by strict confidentiality terms. We ensure the security of our systems through regular security checks and audits.
Sharing Information with Third Parties
bai99 never sells your personal information for commercial purposes. However, information may be shared with trusted third parties in specific circumstances to provide services.
4.1 Service Providers
We work with the following categories of third parties:
- Payment processors (bKash, Nagad, Rocket, Upay, and bank service providers)
- Game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others)
- Identity verification services
- Fraud prevention and analytics tools
All these providers are obligated to work according to our instructions and may not use the information they receive for their own purposes.
4.2 Legal Obligations
We are obligated to provide information to relevant authorities as part of a court order, government investigation, or other legal process. In such cases, we provide only the information that is necessary.
Cookies and Tracking Technology
bai99 uses cookies and similar technologies in your browser. These help remember your login status, save your preferences, and analyse the performance of our platform.
5.1 Types of Cookies
- Essential cookies: These are necessary for the site to function — they store login sessions, security tokens, and user preferences.
- Performance cookies: Used to measure page load speed, monitor errors, and measure server performance.
- Analytical cookies: Used to understand how users interact with the site. This information is aggregated and kept anonymous.
5.2 Cookie Control
You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some important features of bai99 to not work properly.
Your Rights
You have the following rights over your personal information and bai99 fully respects these rights:
Right to Access
You have the right to see what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction of any information that is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you have the right to request that your information be deleted.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
To exercise these rights, contact our support team via live chat or email us at [email protected]. We will respond to your request as quickly as possible.
Account Deletion
If you wish to close your account on bai99, please submit a request through our 24/7 live chat support or by emailing [email protected].
After receiving your account closure request, we will verify your identity and settle any pending transactions. Your personal information will be deleted after the account is closed. However, the minimum transaction records required to comply with legal and regulatory obligations may be retained for the period required by law.
Protection of Minors
bai99 is an adults-only platform. Our services are for persons aged 21 and above only. We do not knowingly collect personal information from any minor.
We verify the age of all users at registration. If we become aware that a minor has registered on our site, we will immediately close that account and delete any information collected.
If parents believe their child has registered on our platform, please contact us and we will take prompt action.
Policy Changes
bai99 may update this privacy policy from time to time. Before any significant change to the policy, we will notify you by email or via a notice on our platform.
Continuing to use our services after a revised policy is published will be considered as your acceptance of the new policy. We recommend that you review this page regularly to stay informed about the latest policy.
Previous versions of this policy are available from our support team upon request.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us using the methods below. Our privacy team will process your request as quickly as possible.
Contact Information
Your privacy is very important to us. Feel free to contact us with any issue or concern — we are always here for you. For more details, please also visit our FAQ page and Responsible Gaming section.