Responsible Gaming at bai99 — Keep the Fun Safe
Gaming should be for entertainment, not stress. bai99 always puts your safety first and provides all the tools you need for responsible gaming.
Your Well-being Is Our Responsibility
bai99 is a trusted online gaming platform in Bangladesh. We believe every player's experience should be enjoyable, safe, and in control. Responsible gaming is not optional — it is the core foundation of our platform.
We know that if online gaming goes out of control, it can cause personal, family, and financial harm. That is why bai99 provides a range of effective tools and support to help every user make informed decisions. Follow our responsible gaming guidelines and always enjoy gaming as a healthy form of entertainment.
On this page you will learn how to set deposit limits, use the self-exclusion feature, take a time-out, and how to contact our support team when needed. Our goal is to make every moment at bai99 enjoyable and safe.
Responsible Gaming Tools
bai99 provides these tools to help you keep your gaming habits in check.
Set Deposit Limits
Restrict the amount you deposit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour wait.
Time-Out Feature
If you feel you need a break, you can temporarily close your account for anywhere from 24 hours to 6 weeks. During the break you will not be able to play any games or make deposits.
Self-Exclusion
Choose self-exclusion for long-term support. You can request to close your account for 3 months or permanently. This step is immediate and difficult to reverse.
Loss Limit
Set a limit on how much you can lose within a given period. Once the limit is reached, the system will automatically prevent you from playing further.
24/7 Live Support
Our support team is always ready to assist you in Bengali for any issue. Contact us via live chat or send an email to [email protected].
Reality Check
A message will remind you at set intervals how long you have been playing. This keeps you aware of the time and helps you make responsible decisions.
For Adults Only
bai99 firmly believes that online gaming is strictly for adults. We follow an age verification process at registration and do not allow anyone under 21 to create an account.
If there are minors in your home, it is recommended that you use parental control software to limit their internet access. Always keep your account password and login details confidential.
Full responsibility for account use rests with the account holder. Never share your login details with children or third parties. If you notice any suspicious activity, inform our support team immediately.
Signs of Problematic Gaming
Be alert if you notice the following signs and seek help if needed. These are common indicators of problematic gaming behaviour.
- Spending beyond your budget on gaming and using money meant for essential expenses.
- A tendency to place more bets to recover lost money — known as "chasing losses".
- Hiding the amount you game or lying about it to family or friends.
- Repeatedly failing to stop or limit gaming and feeling uncomfortable when trying to do so.
- Prioritising gaming over work, studies, family, or social relationships.
- Taking loans or selling valuables to fund gaming.
- Feeling anxious, irritable, or unhappy when not betting, and being unable to concentrate.
6 Tips for Responsible Gaming
Following these simple habits will keep gaming a source of enjoyment at all times.
Set a Budget
Decide before you start how much money you can spend. Set this budget using only money whose loss will not affect your daily life.
Limit Your Time
Set a time limit for each gaming session and stop when that time is up. Keep the Reality Check feature on so you are reminded of the time.
Accept Losses
Winning and losing are both a normal part of gaming. Do not place more bets hoping to recover lost money. This tendency causes the most harm.
Take Regular Breaks
Do not play for long stretches without a break. Take at least a 10-15 minute break every hour. Spend time with family and friends.
Do Not Play on Impulse
Avoid gaming when you are stressed, sad, angry, or after drinking. Your ability to make decisions is reduced in these states and the risk of overspending increases.
Do Not Think of Gaming as Income
Online gaming is a form of entertainment, not a source of income. Never play with money set aside for essential household expenses.
How Our Protection Tools Work
Learn below in detail how to use each tool and how it will help you.
Deposit Limit
You can set a daily, weekly, or monthly deposit limit from your account settings. Even though the minimum deposit starts at ৳100, you can set your limit lower than that. Lowering the limit takes effect immediately, but increasing it has a 24-hour cooldown period — which prevents you from making rushed decisions.
Time-Out
You can temporarily close your account for 24 hours, 7 days, 14 days, or 42 days. During this period you will not be able to log in, make deposits, or play games. Once the time-out ends, your account will be reactivated automatically.
Self-Exclusion
If you feel gaming is getting out of your control, use self-exclusion. You can close your account for 3 months, 6 months, 1 year, or permanently. No bonus or promotional messages will be sent during self-exclusion. This is difficult to reverse, so make the decision carefully.
Loss Limit
Set the maximum amount you are willing to lose within a given period (daily/weekly/monthly). Once the limit is reached, the system will automatically stop you from placing further bets. This is one of the most effective ways to control financial loss.
We Are Always Here for You
For any gaming-related concerns, our expert support team is ready to assist you in Bengali 24 hours a day, 7 days a week. You will be heard without any judgement.
Responsible Gaming FAQ
Play Safe, Enjoy the Fun
Ready to enjoy gaming responsibly? Cricket betting, slots, casino, and much more are waiting for you at bai99 — in a safe environment.