Frequently Asked Questions
All Your Questions Answered at bai99
From opening an account to depositing via bKash, cricket betting, bonuses and safe gaming — detailed answers to everything.
Whether you are new to bai99 or a returning member, questions are bound to come up. On this page we have organised the most frequently asked questions into five sections: Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. If you cannot find an answer here, our 24/7 Bengali live chat support is always ready.
Account and Registration
To open an account at bai99, you need an active mobile number and a valid email address. You can sign up easily by filling in your name, date of birth and password in the registration form. Please note that the bai99 platform is for users aged 21 and above only.
No. Only one account is allowed per mobile number and per device at bai99. Attempting to open multiple accounts may result in all associated accounts being suspended and any accumulated balance being forfeited.
Click the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have trouble, contact our live chat support.
bai99 may verify your identity before processing a withdrawal. Submitting a clear photo of your National ID (NID) or passport is all that is needed to complete verification. This keeps your account secure and helps prevent fraud.
If your account is locked or suspended, contact our live chat immediately. The support team will check the reason and resolve the issue quickly. In most cases, the account can be recovered through identity verification.
Deposits and Withdrawals
Deposits from bKash are generally instant. Select bKash from the deposit options, send the amount to the designated number, and your bai99 account will be credited within seconds. The minimum deposit amount is ৳100.
Yes, Nagad is a supported payment method at bai99. Go to the cashier page, select Nagad under the "Deposit" tab, enter the amount and send it to the Nagad number shown. The minimum deposit is ৳100.
Yes, bai99 supports both Rocket and Upay. You can also deposit via direct bank transfer (including Dutch-Bangla, City, BRAC, Islami, Sonali Bank and others). The minimum deposit amount is ৳100 for all methods.
Withdrawals from bai99 generally take 5 to 30 minutes. The minimum withdrawal amount is ৳500. Account verification must be completed before a withdrawal can be processed.
bai99 does not charge any deposit or withdrawal fees. However, mobile banking services (bKash, Nagad, Rocket, Upay) may apply their own transaction charges, which are set according to the rules of the respective app.
First, collect the transaction receipt (transaction ID) from your payment app. Then contact bai99 live chat and provide the transaction ID, amount and time. The support team will verify and update your balance quickly.
Games and Gameplay
To bet on BPL and all other cricket matches, go to the Cricket section. Select the match you want from the match list, browse the markets, and confirm your bet by entering the amount at your preferred odds. All details will be visible on the bet slip.
RTP (Return to Player) is the long-term average return rate of a slot game — meaning the percentage of total bets that is paid back to players as winnings. It is a theoretical figure and does not guarantee the outcome of any single session. A higher RTP means a greater likelihood of returns over the long term.
Yes, bai99's live casino is fully mobile-friendly. You can play easily from the browser on any Android or iOS smartphone. With a good internet connection, enjoy a real-time gaming experience with live dealers.
Aviator (Spribe) is a crash-type game. A plane takes off and a multiplier keeps increasing. If you press "Cash Out" before the plane crashes, you win according to the multiplier at that moment. If you do not cash out before the crash, your bet is lost.
Yes, bai99 uses games from internationally recognised software providers such as Pragmatic Play, PG Soft, JILI, Spribe and Evolution Gaming. These games use certified Random Number Generators (RNG), which ensure unbiased results.
In fishing games (such as JILI's Mega Fishing and All-star Fishing), you aim at fish swimming across the screen and shoot. Each shot deducts a bet, and catching a fish earns a reward. Catching larger fish or special characters gives bigger rewards.
Bonuses and Promotions
New members receive a 100% welcome bonus on their first deposit, up to ৳10,000. This means if you deposit ৳10,000, an additional ৳10,000 in bonus will be added. Simply keep the bonus option active during your first deposit after registering and it will be credited automatically.
The wagering requirement for the welcome bonus is 20x. This means you need to wager 20 times the bonus amount. For example, if you receive a ৳1,000 bonus, you need to complete a total of ৳20,000 in bets before the bonus becomes withdrawable.
The bai99 VIP program has five levels: Bronze, Silver, Gold, Platinum and Diamond. As you move up through regular play, your weekly cashback increases — starting at 0.2% at Bronze and going up to 0.8% at Diamond. Higher levels also come with priority support and special offers.
Each week, a portion of your net losses is returned as cashback based on your VIP level. This cashback is added directly to your account and is generally available with low or no wagering conditions. Check the promotions page for full terms.
Yes, during Eid, Pohela Boishakh, Victory Day and major tournaments like T20 World Cup, IPL and BPL, bai99 offers special reload bonuses, free bets and leaderboard competitions. Check the promotions page regularly for updates.
Safety and Responsible Gaming
Yes, bai99 is for users aged 21 and above only. Age is verified at the time of account registration. Accounts belonging to underage users are closed immediately and any deposited funds are not refunded.
bai99 uses SSL encryption to keep all data secure. Your personal information or payment details are never sold or shared with third parties. Read our privacy policy for more details.
Choose the self-exclusion or cooling-off option from your account settings. You can temporarily close your account for a set period (7 days, 30 days or longer). The support team can also help you with this process via live chat.
Yes, bai99 offers daily, weekly or monthly deposit limits as a responsible gaming tool. Once a limit is set, you will not be able to deposit beyond the specified amount, which helps build a controlled gaming habit.
If playing becomes a source of stress rather than enjoyment, you will find guidelines on bai99's responsible gaming page. Our support team is ready to assist you confidentially in Bengali. You may also consider speaking to a family member or someone you trust.
bai99's customer service is available 24 hours a day, 7 days a week in Bengali via live chat. You can also reach us by email: [email protected] — for urgent issues, live chat gives the fastest resolution.
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